SEI LLC is a U.S.-based contact center offering single-point-of-contact resolution for customer and partner issues.
Together with our clients, we formulate customized support solutions using our established multi-channel, multilingual,
PCI-compliant systems. Our current customer relationships span more than 15 years due to our dedication to customer satisfaction
and adaptability to our customer's evolving needs.
What you can expect when you partner with SEI:
We understand that we represent your brand. We offer complete transparency into the support experience.
All calls are recorded where legally possible and provided to you via a secured web site along with
real-time call handling dashboards.
Dedication to Quality
We follow a Lean Six Sigma approach to quality management. All of our associates are reviewed each week and graded
against a scorecard developed in partnership with you.
Our fully redundant data centers and operations systems are audited by a third party each year and certified to
meet the latest PCI standards.